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Apology for shipping delay for September orders & How to cancel


We regret to inform you that we haven't been able to fulfill your pre-orders placed in September until now due to internal issues.

We sincerely apologize for any inconvenience caused by the shipping delay, and we are in the process of cancelling unfulfilled orders for a full refund. Please visit your order status page by clicking "View your order" on your order confirmation email and you can check the current status of your order. 

You can also cancel your order for a full refund by clicking "Cancel" button on your order confirmation email and it will be processed automatically to your original payment method upon completion.

Again, we sincerely apologize for the inconvenience.

Brian Koh

CreamHaus USA