Folding Play Mats & Modular Play Mats are made with water-resistant surface and the easiest way to clean the surface is to use baby wipes. Or you can use baby surface cleaners(or vinegar mixed with water) to wipe the surface as well. Please be sure to wipe with a dry cloth afterwards to keep the mat dry.

Our mats are made with soft non-toxic foams and placing a heavy furniture will likely leave a permanent indentation.

Yes! All materials are certified according to the OEKO-TEX Standard 100, Class 1(infants and toddlers). OEKO-TEX is an independent testing and certification system for textiles, intermediate and end products at all stages of production. By choosing a product made of OEKO-TEX certified materials, you as a parent can be sure that your baby is surrounded by materials free from hazardous substances or harmful chemicals.

In short, no. The whole controversy started by a false accusation from a competitor in Korea but we have proved that our mats are completely safe for infants and toddlers by acquiring OEKO-TEX Standard 100, known as the most strict and trusted certification in the world. 

We perform weekly in house testing to ensure that our mats are free of harmful chemicals. 

All our products are steamed at high temperature before being packed so there is no need to clean them. 

Our mats are made with soft non-toxic foam inside and heavy furniture is likely leave a permanent indentation.

CreamHaus USA Warranty covers any manufacturing & shipping defects for up to 1 year. 

This warranty does not cover claims and damage from:

1. Normal wear and tear

2. Misuse such as, but not limited to, improper storage and product care

3. Maintenance and use other than that indicated in the user guide

4. Abuse, neglect, carelessness, or accident

5. Caused by the modification or alteration of the product

We offer 30-day return policy on unused items. Products must be returned in the original box.

Please visit our full return policy page here.

All you need to do is add as many products to your shopping cart as you wish. Once you’re ready, proceed to checkout by pressing the cart icon and you will be directed to your “cart” page. Fill in your billing and payment information accurately and confirm.

We will send you a confirmation email with all the details of your order for you to review and track right after you submitted your order.

You can cancel your order for a full refund on your order status page prior to shipment. Please check your order confirmation email to find a link to the order status page. 

Please contact us at hello@creamhaus.us if you'd like to make a change or need help cancelling your order.

No. It isn’t required for you to have an account. However, we will require your basic information when you place and order and checkout. Your information is safe with us.

Most orders are shipped from Southern California via FedEx Ground/Home Delivery. Some orders will be shipped from New York depending on the inventory level.

All orders are shipped via FedEx Ground/Home Delivery and it takes 1-5 business days to deliver once they are shipped out. Please refer to the transit time map below. 

This map illustrates service schedules in business days as of March, 2018 for FedEx Ground shipments

At the time of order, our website will state the estimated ship date for all pre-orders and it will also be on your order confirmation email under the item description. Once your order is shipped out you will receive an email notification with tracking numbers.

Unfortunately, we are not able to ship to Hawaii or Alaska. We do offer selected products on Wayfair, who offers shipping to Hawaii and Alaska. Please check out our collection here.

At this time we only offer free ground shipping to 48 contiguous United States. 

For customers in Europe, please visit www.creamhaus.eu